We are the national airline of the Republic of Serbia. We are one of the oldest airlines in Europe with a history that dates back to 1927. In October 2013 we rebranded and became Air SERBIA, as part of an investment deal between the Government of Serbia and Etihad Airways, the national airline of the United Arab Emirates.

Cabin Crew Brand Ambassador for China

Flight Operations- Cabin Crew Operations

JOB SCOPE

• Communicates with passengers in a foreign language (Chinese and English) and performs simultaneous translation for the needs of cabin crew and cabin crew leaders in communication with passengers on the flight and with visitors in the premium lounge
• Demonstrates a positive and energetic attitude when communicating with passengers and colleagues
• Represents the company in a positive light
• Through adequate communication, helps in solving problems of passengers/ cabin crew members/ cabin crew leaders in a satisfactory manner. Provides a high level of service to passengers by anticipating their needs and exceeding their expectations
• Assists the crew in communicating with ground services in China in order to maintain a smooth flight process and procedures on the ground
• Communicates with passengers in a timely manner during emergency situations and unforeseen incidents (delayed flight, bad weather conditions, turbulent flight, etc.)
• As required, assists cabin crew members in performing in-flight sales activities according to service standards and sales procedures defined in the Service Manual and related company policies.

MINIMUM CRITERIA AND QUALIFICATIONS

• High school diploma (IV)
• 1 year translation experience
• Computer skills (Word, Excel, Power Point, Internet)
• English language - excellent, active
• Chinese language - excellent, active

RECRUITMENT PROCESS 

As a fast growing, dynamic company we are always looking for the best people to join us in building a great airline. If you share our commitment to delivering service excellence while demonstrating accountability and integrity and you are ready to embrace this opportunity, don’t hesitate to apply now on our website. 

Only shortlisted candidates will be contacted. 

We look forward to meeting you soon.

Good luck!