Detailed description

Here you can see additional information regarading the position.

Position: Passenger Sales and Handling Officer
Department: Operations - Ground Operations
Location: Tivat
Application deadline: 26.12.2018

We are the national airline of the Republic of Serbia. We are one of the oldest airlines in Europe with a history that dates back to 1927. In October 2013 we rebranded and became Air Serbia, as part of an investment deal between the Government of Serbia and Etihad Airways, the national airline of the United Arab Emirates.

Air SERBIA is looking for

Passenger Sales and Handling Officer
Ground Operations

Location: Tivat - airport


  • Represents the national air carrier’s brand by providing excellent service to passengers through professional and courteous communication in direct contact with clients or as a sales team representative. Responsible for keeping the sales area tidy, clean, and corresponding to first class service.
  • Performs sale of international travel documents and change for foreign airlines’ travel documents
  • Performs all types of bookings for itinerary and special request
  • Prepares quotes and pricing for all client types, in keeping with Air Serbia’s commercial policy
  • Implements passenger flow directing in cases of combined Air Serbia-foreign carrier transport, ensuring compliance to contract.
  • Monitor all changes in conditions of carriage, tariffs, and in the booking system
  • Updates and monitors changes of tariffs manual, passenger and baggage conditions of carriage, and implementation of IATA and Air Serbia rules
  • Performs ticket change for involuntary rerouted passengers, processes all online and telephone requests
  • Monitors on a daily basis changes in tariffs, flight schedule, and passenger and baggage conditions of carriage
  • Responsible for correct use and calculation in keeping with regulations for material and financial operations
  • Organizes aircraft, passenger, baggage, goods and mail handling at the airport
  • Control handling agent service quality
  • Cooperates with airport services and authorities


  • High school degree (IV);
  • Minimum 2 years of relevant working experience
  • High computer literacy;
  • English language – advanced level.


As a fast growing dynamic company we are always looking for the best people to join us in building a great airline. If you share our commitment to delivering service excellence while demonstrating accountability and integrity and you are ready to embrace this opportunity, don’t hesitate to apply now on our website! We invite you to join us and become a part of Air Serbia’s winning team.

Only short listed candidates who meet all the above mentioned criteria will be contacted. 

We look forward to meeting you soon.

Good luck!

Apply >>