Data Center Support Specialist

Department: IT
Location: 3. Belgrade
Application deadline: 30.11.2019
 

Position Summary 

Data Center Support Specialist is a position for a IT oriented person. You are used to working in supporting enterprise customers with wide area of Data Center devices.

You have to be prepared to work in shifts, as this is a 24/7 support team.

You will work with field engineers to resolve their challenges related to Ciena Fibre Optics switches installation and/or break/fix inquires.

Key Areas of Responsibility:

  • Day-to-Day support for our clients
  • You are SME for the account you are supporting, you are responsible on maintaining the documentation for processes, procedures and technical instructions
  • You will spend 10-20% of your time on Training other agents
  • Technical support and incident management support
  • Work duties to be strictly followed
  • Position responsible for understanding of the end to end processes that underpin quality customer service

Candidate profile and qualifications :

  • Fluently in speaking and writing of English language (additional language is a plus)
  • Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: Data Center and Network Center products support, General IT HW/SW installation and maintenance or similar.
  • Self-driven person, eager to learn and develop technical skills
  • Responsible with good organizational skills
  • Highly motivated with team spirit

 Preferred Qualifications

  • 3+ years in Work related experience
  • VMware/Citrix, MCSA/MCSE, CCNA/CCNP, Comptia A+/Security,


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