Help desk specialist - Dutch language

Department: Information technologies
Location: 4. Belgrade
Application deadline: 31.12.2021
 

Are you proud of your Dutch language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist position!

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

  • Talking customers through basic problem-solving processes 
  • Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction 
  • Troubleshooting undocumented problems 
  • Allocating workloadassisting new employees and providing feedback for improvement 
  • Understanding the end to end processes that underpin quality customer service 
  • Conducting service audits 

What we expect from you:

  • High school diploma
  • Fluency in speaking and writing of Dutch language  
  • Intermediate knowledge of English language
  • Advanced knowledge level of Windows OS 
  • Ability to troubleshoot hardware and software issues 
  • Technical degree in Computer science or higher level of IT knowledge is preferred
  • Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
  • Analytical and problem-solving attitude
  • Exceptional customer service orientation and team spirit 
  • Wilingness to work flexible shifts

What you will get from us: 

  • Remote or hybrid model of work
  • Competitive and regular earnings
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Advancement opportunities/Career development

 

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!

 



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