HELP DESK SPECIALIST - SPANISH LANGUAGE

Department: CCC
Location: 4. Beograd
Application deadline: 30.09.2021
 
We are looking for a Help Desk Specialist with knowledge of Spanish language and exceptional customer service skills to provide quality technical support. If you like working in a dynamic, multilingual environment and you have the ability to absorb and retain information quickly as well as to present ideas in user-friendly language, then you are the one we are looking for! 

Duties and responsibilities: 

  • Talking customers through basic problem-solving processes 
  • Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction 
  • Troubleshooting undocumented problems 
  • Allocating workload, assisting new employees and providing feedback for improvement 
  • Understanding the end to end processes that underpin quality customer service 
  • Conducting service audits 

We are offering:  

  • Career and skills development opportunities and training
  • An international and diverse work atmosphere 
  • A competitive salary and benefit packages 
  • Casual workplace environment 
  • 40-hour workweek (24/7)

We are looking for: 

  • Fluency in speaking and writing of Spanish and English language  
  • High school diploma 
  • Knowledge of Windows OS 
  • Analytical and problem-solving abilities 
  • Exceptional customer service orientation and team spirit 

Preferred qualifications:  

  • Technical degree in Computer science or a higher level of IT knowledge  
  • Experience in some of the following fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar. 
  • Ability to troubleshoot hardware and software issues


Apply >>