POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

VISE provides broad-based technical support to field personnel at large enterprise and service provider customers. Support provided by Cisco VISE engineer is most knowledgeable and experienced about the underlying problem or question and is utilized when efforts to resolve the problem or question by Field technician when using Field technician as "smart hands" for Cisco products support (all technologies) working with the end customer. If VISE cannot resolve the inquiry or problem, the inquiry or problem is directed to the appropriate next level support (TAC and/or Engineering), including:

• Deliver action plans to field support on part replacement activities
• Carry out action plans to remotely restore network services at customer location
• Provide technology/product training and intellectual property material as required
• Able to work on all Cisco product families
• Created documentation to assist with hardware replacement
• Provide guidance and leadership to less experienced engineers
• Provide support on a worldwide basis

NEEDED QUALIFICATIONS:

• Full business proficiency in English
• Cisco Certification - CCNA
• Analytical skills and technical knowledge to solve product and network problems of moderate complexity
• Knowledge of routers and switches
• Knowledge of other Cisco products
• Familiar with Cisco UCS or servers, in general, would be a plus
• Excellent documentation skills for case management and knowledge capture

WE ARE OFFERING:  

• Career and skills development opportunities and training
• An international and diverse work atmosphere 
• A competitive salary and benefit packages  
• Casual workplace environment 
• 40-hour workweek in day-shifts