Technical consultant - English language

Department: Services
Location: 4. Beograd
Application deadline: 15.09.2021
 

Passionate about helping others? You are excellent at relationships, people listen to you and trust your guidance?

Technical Consultant is responsible for providing technical services and processes in multiple NCR software applications to meet client needs. The position involves daily interaction with clients and team members in English to execute service delivery and to address any issues and concerns. 

KEY AREA OF RESPONSIBILITY:

• Position will provide support to NCR’s technical field technicians, authorized contractors, and business partners. Support will include problem identification, isolation using diagnostic tools, status analysis, and knowledge articles

• Utilize Knowledge systems to identify solutions to known problems and prepare standard reports.

• When no known solution can be identified, escalates current caller to field specialists. Works closely with experts to develop articles to cover discovered gaps. Develops continuous improvement culture by looking for opportunities to improve current knowledge articles, and detect obsolete articles for removal.

• Answer incoming phone calls from field technicians, to include NCR CE’s, authorized contractors, and business service partners. This environment will include shift work, nights and holidays depending on incoming volume and the needs of the business. 7/24 operations.

• Active participation in project teams. Conducts project team meetings, owns meeting action items assigned.

• Work in a relatively stressful environment, be the calming influence to eliminate customer, technician drama in order to properly resolve product issues.

NEEDED QUALIFICATIONS

  • Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
  • Experience in database management or similar IT job roles is desirable
  • Strong written and oral English language communication skills
  • Strong analytical and troubleshooting skills
  • Strong self-motivation
  • Strong team-orientation

WE ARE OFFERING

  • Career and skills development opportunities and trainings 
  • An international and diverse work atmosphere 
  • A competitive salary and benefit packages 
  • Casual workplace environment 
  • Full time employment
  • 40-hour work week


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