TeleSales Agent - German language

Department: Sales
Location: 3. Remote work - Serbia
Application deadline: 28.02.2022
 

Are you proud of your excellent German language communication? Do you agree that successful sales require natural talent? We believe that persistence and motivation to achieve excellent results are even more important, as well as the ability to feel the energy of the customer! Our mission is to provide the customer with an exceptional and unforgettable experience!

If you want to avoid routine jobs and you are driven by constant dynamic and excitement, take a look at what your main duties and responsibilities would be:

1. Contact with the seller

  • Leads/contact database enrichment,
  • Leads contacting via calls, emails & videoconferences directly initiated to international companies / sellers for onboarding and start selling their products on eMAG Marketplace;
  • New seller account activation into eMAG platform;
  • Product listing for new seller accounts;
  • Sales and technical support during activation process;
  • Communication handled in seller’s native language;
  • Accurate registration of all interactions into CRM and eMAG platform, according to eMAG work instructions;
  • Fulfilment of pre-agreed targets / KPIs

2. Escalating cases

  • Escalating urgent cases to Team Coordinator and/or Contact Center Manager;
  • Regular monitoring of the case status;
  • Providing feedback to the customer regarding his/her escalation;

 3. Other          

  • Provides timely and quality reporting to the Team Coordinator and/or Contact Center Manager on the activities and work processes;
  • Provides support for continuous improvement of the process;
  • Regular exchange of information with the team for the purpose of joint development;
  • Other business activities that may be assigned to him/ her by the Company, if necessary.

What we expect from you: 

  • High school diploma, BSc/BA will be a plus
  • Fluency in speaking and writing of German language and intermediate level of English language proficiency
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent communication and interpersonal skills
  • Knowledge of Windows OS
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Exceptional customer service orientation and team spirit 

What you will get from us: 

  • Remote work
  • Possibility of part-time (20 hours per week) or full-time employment (40 hours per week)
  • Competitive and regular earnings
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)

 

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!



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