Team Leader - German language
Department: OperationsLocation: 3. Remote work - Serbia
Application deadline: 01.06.2022
 
Have you always considered yourself a natural leader? Are you proud of your German language and organizational skills? If you think you have the ability to motivate and manage people in a creative way, then you are the one we are looking for!
While leading a team of agents, supporting exceptional clients and providing satisfaction to both the company and customer, your main duties and responsibilities, would be:
- Improving common communication through timely and accurate provision of information for the purpose of joint development
- Organizing a team that will provide quality information about a particular service in the appropriate time period
- Respecting the agreed SLA with the client
- Quality and timely reporting to the client
- Data entry and monitoring of PNL status
- Motivating and inspiring members as well as creating an atmosphere oriented towards open communication, trust and the existence of teamwork
- Participating in meetings needed for improvement of the quality of work and services - feedbacks, challenges, lessons learned and joint challenges
- Creating a timetable for team members to meet customer service expectations
- Taking care of working hours and requests for free days/absence
- Transferring of knowledge to new members of the team
What we expect from you:
- High school diploma, BSc/BA will be a plus
- Fluency in speaking and writing of German language and advanced level of English language proficiency
- 3 - 5 years of proven experience in a customer service role
- Computer Skills - MS Office Suite - advanced level
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle a client's needs
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Exceptional customer service orientation and team spirit
- Ability to create reports and present results to the high management
What you will get from us:
- Hybrid work
- Indefinite-term contract
- Competitive and regular earnings
- Opportunity to develop skills through paid training
- Work in a large, international team
- Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)
If you want to give yourself a try in the new role, apply and join us!
Only shortlisted candidates will be contacted. Good luck!