Have you always considered yourself a natural leader? Are you proud of your German language and organizational skills? If you think you have the ability to motivate and manage people in a creative way, then you are the one we are looking for!

While leading a team of agents, supporting exceptional clients and providing satisfaction to both the company and customer, your main duties and responsibilities, would be:

• Improving common communication through timely and accurate provision of information for the purpose of joint development
• Organizing a team that will provide quality information about a particular service in the appropriate time period
• Respecting the agreed SLA with the client
• Quality and timely reporting to the client
• Data entry and monitoring of PNL status
• Motivating and inspiring members as well as creating an atmosphere oriented towards open communication, trust and the existence of teamwork
• Participating in meetings needed for improvement of the quality of work and services - feedbacks, challenges, lessons learned and joint challenges
• Creating a timetable for team members to meet customer service expectations
• Taking care of working hours and requests for free days/absence
• Transferring of knowledge to new members of the team

What we expect from you:

• High school diploma, BSc/BA will be a plus
• Fluency in speaking and writing of German language and advanced level of English language proficiency
• 3 - 5 years of proven experience in a customer service role
• Computer Skills - MS Office Suite - advanced level
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle a client's needs
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Exceptional customer service orientation and team spirit 
• Ability to create reports and present results to the high management

What you will get from us: 

• Hybrid work
• Indefinite-term contract
• Competitive and regular earnings
• Opportunity to develop skills through paid training
• Work in a large, international team
• Benefit package available to all our employees (free day and gift books for a birthday, discounts with our partners from different industries...)

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!