Software Support Specialist III
Department: Information technologiesLocation: 4. Belgrade
Application deadline: 31.05.2022
 
Are you motivated about supporting clients by using enhanced software-oriented technical skills?
If troubleshooting and resolving critical incidents sounds interesting to you, take a closer look at duties on this position:
- Managing critical incidents ensuring logs are collected and duty manager is kept updated along with customer
- Taking ownership of all critical incidents from start to finish
- Acting as a point of escalation for priority calls that are generated by customers including those which have the potential to seriously impact business/ability to trade
- Investigating and working on resolving ongoing issues
- Monitoring emails for any request from problem management and acting accordingly and in a timely fashion
- Following defined escalation process
- Creating and sharing knowledge in the designated team knowledge base
What we expect from you:
- Minimum High School diploma, IT education would be a plus
- 2+ years in a similar technical support role
- Advanced knowledge of the English language
- Experience in simple SQL queries (select, update, insert)
- Experience in using Microsoft SQL, MySQL would be a plus
- Thorough knowledge of- XMLs event logs, opening log files
- Any level of experience/knowledge in the following areas is an advantage- scripting (batch, VB, PowerShell), ticket logging/tracking using Remedy based CRM systems
- Proven experience in troubleshooting end user-related issues relating to OPOS, SW issues
- Willingness to work flexible shifts (24/7)
What you will get from us:
- Competitive and regular earnings
- Opportunity to develop skills through paid training
- Work in a large, international team
- Advancement opportunities/Career development
If you want to give yourself a try in the new role, apply and join us!
Only shortlisted candidates will be contacted. Good luck!