Software Support Specialist III

Department: Information technologies
Location: 4. Belgrade
Application deadline: 31.05.2022
 

Are you motivated about supporting clients by using enhanced software-oriented technical skills?

If troubleshooting and resolving critical incidents sounds interesting to you, take a closer look at duties on this position:

  • Managing critical incidents ensuring logs are collected and duty manager is kept updated along with customer
  • Taking ownership of all critical incidents from start to finish
  • Acting as a point of escalation for priority calls that are generated by customers including those which have the potential to seriously impact business/ability to trade
  • Investigating and working on resolving ongoing issues
  • Monitoring emails for any request from problem management and acting accordingly and in a timely fashion
  • Following defined escalation process
  • Creating and sharing knowledge in the designated team knowledge base 

What we expect from you:

  • Minimum High School diploma, IT education would be a plus
  • 2+ years in a similar technical support role
  • Advanced knowledge of the English language
  • Experience in simple SQL queries (select, update, insert)
  • Experience in using Microsoft SQL, MySQL would be a plus
  • Thorough knowledge of- XMLs event logs, opening log files
  • Any level of experience/knowledge in the following areas is an advantage- scripting (batch, VB, PowerShell), ticket logging/tracking using Remedy based CRM systems
  • Proven experience in troubleshooting end user-related issues relating to OPOS, SW issues
  • Willingness to work flexible shifts (24/7)

What you will get from us:

  • Competitive and regular earnings
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Advancement opportunities/Career development

 

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!



Apply >>