Are you motivated about supporting clients by using enhanced software-oriented technical skills?

If troubleshooting and resolving critical incidents sounds interesting to you, take a closer look at duties on this position:

• Managing critical incidents ensuring logs are collected and duty manager is kept updated along with customer
• Taking ownership of all critical incidents from start to finish
• Acting as a point of escalation for priority calls that are generated by customers including those which have the potential to seriously impact business/ability to trade
• Investigating and working on resolving ongoing issues
• Monitoring emails for any request from problem management and acting accordingly and in a timely fashion
• Following defined escalation process
• Creating and sharing knowledge in the designated team knowledge base 

What we expect from you:

• Minimum High School diploma, IT education would be a plus
• 2+ years in a similar technical support role
• Advanced knowledge of the English language
• Experience in simple SQL queries (select, update, insert)
• Experience in using Microsoft SQL, MySQL would be a plus
• Thorough knowledge of- XMLs event logs, opening log files
• Any level of experience/knowledge in the following areas is an advantage- scripting (batch, VB, PowerShell), ticket logging/tracking using Remedy based CRM systems
• Proven experience in troubleshooting end user-related issues relating to OPOS, SW issues
• Willingness to work flexible shifts (24/7)

What you will get from us:

• Competitive and regular earnings
• Opportunity to develop skills through paid training
• Work in a large, international team
• Advancement opportunities/Career development

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!