HELP DESK SPECIALIST- ENGLISH LANGUAGE

Department: Services
Location: 4. Beograd
Application deadline: 31.12.2021
 

We are looking for a Help Desk Specialist with exceptional customer service skills to provide quality technical support. If you like working in a dynamic, multilingual environment and you have ability to absorb and retain information quickly as well as to present ideas in user-friendly language, then you are the one we are looking for! 


We are offering:  

  • Career and skills development opportunities and trainings 

  • An international and diverse work atmosphere 

  • A competitive salary packages 

  • Trizma benefit package (a day off and a present for birthday, various discounts etc) 

  • Casual workplace environment 

  • 40-hour work week 

  

We are looking for: 

  • Fluency in speaking and writing of English language  

  • Technical degree in Computer science or higher level of IT knowledge  

  • Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar. 

  • Advanced knowledge level of Windows OS 

  • Ability to troubleshoot hardware and software issues 

  • Analytical and problem-solving abilities 

  • Exceptional customer service orientation and team spirit 

 

Duties and responsibilities: 

  • Talking customers through basic problem-solving processes 

  • Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction 

  • Troubleshooting undocumented problems 

  • Allocating workloadassisting new employees and providing feedback for improvement 

  • Understanding the end to end processes that underpin quality customer service 

  • Conducting service audits 

 












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