Help desk specialist - French language

Department: Services
Location: 4. Beograd
Application deadline: 30.09.2021
 

We are looking for a Help Desk Specialist with knowledge of French language and exceptional customer service skills to provide quality technical support. If you like working in a dynamic, multilingual environment and you have ability to absorb and retain information quickly as well as to present ideas in user-friendly language, then you are the one we are looking for! 


We are offering:  

  • Career and skills development opportunities and trainings 

  • An international and diverse work atmosphere 

  • A competitive salary packages 

  • Trizma benefit package (a day off and a present for birthday, various discounts etc) 

  • Casual workplace environment 

  • 40-hour work week (24/7 shifts)

  

We are looking for: 

  • Fluency in speaking and writing of French language  

  • High school diploma 

  • Knowledge of Windows OS 

  • Analytical and problem-solving abilities 

  • Exceptional customer service orientation and team spirit 

 

Preferred qualifications: 

  • Knowledge of English language 

  • Technical degree in Computer science or higher level of IT knowledge  

  • Experience in some of the following fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar. 

  • Ability to troubleshoot hardware and software issues

 

Duties and responsibilities: 


  • Talking customers through basic problem-solving processes 

  • Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction 

  • Troubleshooting undocumented problems 

  • Allocating workload, assisting new employees and providing feedback for improvement 

  • Understanding the end to end processes that underpin quality customer service 

  • Conducting service audits 

 



Apply >>