Release Management Specialist

Department: IT
Location: 4. Beograd
Application deadline: 31.08.2021
 

This position provides enhanced technical support to the teams that provide Remote and Managed Services to NCR customers. With the wide array of sources, the position may involve support for multiple product lines across different industries, including Communications, Retail, and Finance. 

Building, testing, and deploying software packages (such as Microsoft Security updates and customer marketing campaigns) in accordance with release schedules. Remote software distribution and remote support activities for technical and operational troubleshooting of endpoint solutions. 

  

We are offering:  

  • Career and skills development opportunities and trainings 

  • An international and diverse work atmosphere 

  • A competitive salary packages 

  • Trizma benefit package (a day off and a present for birthday, various discounts etc) 

  • Casual workplace environment 

  • 40-hour work week 

  • Remote working opportunities 

     

We are looking for: 

  • Bachelor or master’s University Degree with specialization in IT or equivalent work experience 

  • Must have knowledge of how to install, configure and troubleshoot Microsoft Windows operating systems and Microsoft SQL Server 

  • Knowledge on how to install, configure, operate and troubleshoot CA/SCCM/LANDesk/BigFix Software Delivery tools as well as knowledge about the setup, configuration, and business operations of the target environment 

  • Experience of parallel development and software releases in a complicated software development environment 

  • Experience with creating and managing release schedules, monitoring progress, monitoring and tracking completion of release deliverables 

  • Experience with Windows OS\Server enterprise environment 

  • Fluency in English 

  • Flexible person with the sense of urgency for customers with excellent communications and interpersonal skills 

  • Someone who fosters teamwork by identifying and removing obstacles to ensure organization results are achieved, ready to write, speak, listen, and present information effectively and persuasively through verbal and/or written mediums 

 

Duties and responsibilities: 

  • Troubleshooting and resolving basic Hardware-Software-Network issues related to Windows environmentResponsible for all aspects of the distribution and installation of the software update ensuring that the software update is distributed to the right targets 

  • Remote software distribution and live monitoring, maintaining software consistency 

  • Serving as the single point of contact to triage and escalate incidents to various functional teams that will aid with problem resolution. The position will work directly with Remote Resolution Specialists, customers, or Customer Engineers to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer’s problems 

  • Analysing relevant logs, tracing and extracting relevant details for the services our customers have implemented. Proactively recommending improvements to support processes and practices 

  • Adapting to operationally specific scenarios that vary by product, line of business, account, or geography 

  • Creating analytics reports - Coordinate and develop problem isolation plan; Assemble and assess solution alternatives; Develop and document procedures for support and operations; Ensure processes adhere to all regulatory requirements; Provide control and follow-up for the customer 

  • Participate in team meetings and activities, performance management, reward, and recognition programs; Participate in special projects to continuously improve processes, tools, systems, and organization in accordance with the NCR improvement approach 

  • Working mostly in night shifts (22-06). May require rotation in work hours 



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