Field Service Coordinator - German language

Department: Services
Location: 4. Beograd
Application deadline: 31.12.2021

Field Service Coordinator works in a very dynamic, multilingual and customer oriented business environment. Position is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility;  position is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.

Languages required:

  • German language - fluent

Key Areas of Responsibility:

  • Support the activities of the Customer Engineers (CEs) assigned to this position within a particular geographic region or territory; Plan, prioritize, assign, and monitor all open work orders for CE’s, ensuring the prompt delivery of service to meet our contractual terms and conditions;
  • Responsible for identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time; Gathers problem information and records data in desktop tools
  • Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall
  • Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CE’s within the territory; Scheduling customer installation activity

Candidate profile and qualifications:

  • Knowledge of English language
  • Excellent communication skills
  • High level efficiency, problem solving attitude, precision and attention to detail
  • Responsible with good organizational skills
  • Well-developed computer skills
  • Not convicted or in a process of conviction

Trizma is offering: 

  • Long term employment opportunity for best performing candidates
  • Performing services  for a multinational company
  • Dynamic and responsible position
  • Chance for a professional and personal development
  • Advancement opportunity
  • Paid training

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