Remote Customer Engineer German Language

Department: IT
Location: 3. Belgrade
Application deadline: 30.11.2019
 

Position works in a high volume call center environment; Responsibility is to remotely coordinate the resources required to manage problem resolution.

 

• Primary role is to provide services in a profitable environment that supports our values and the business as a whole

 • Isolate problems and create resolution plans; Log problem resolution- maintains databases; Support the resolution of known software problems to be fixed in later releases; Prepares standard reports to ensure Service Level Agreement is represented accurately

 • Position will project manage the resources necessary and/or provide the additional technical/functional knowledge necessary to resolve customer's (both internal and external) issues

 • Works directly with the customer to understand the problem, and retrieve complex known solutions using available systems, tools, and resources to resolve the customer's problems; Responsible for developing or collaborating with a Solution Engineer to develop the problem isolation, solution creation, and solution implementation plan defined by the Incident Management Process (IMP) to help resolve the customer's problem

 • Performs additional troubleshooting activities, escalates problems to the appropriate party(s), and assists in communicating the solution to the customer;

• Develop understanding of MSO systems, operations & policies that are used to resolve customer problems

 

 Candidate profile and qualifications:

 

• Fluently in speaking and writing of German language

• Technical degree in Computer science or higher level of IT knowledge with related experience in some of these fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar.

• Advanced knowledge level of Windows 98 2000, NT, XP and Vista;

• Excellent communication skills at all levels including excellent listening skills

• Possess strong customer service skills and be able to work in a dynamic team environment

• Advanced problem solving and troubleshooting skills

• Ability to work a flexible schedule (evenings/weekends); Ability to work in a multitask fast paced environment

• Not convicted or in a process of conviction

 

Trizma is offering:

• Long term employment opportunity for best performing candidates

• Performing services for a multinational company

• Dynamic and responsible position

• Chance for a professional and personal development

• Advancement opportunity

• Paid training



Apply >>